Patients experience support services through the moments they can see and feel, from the cleanliness of a room to the quality of a meal and the response to a concern.
Compass Healthcare brings together patient feedback, caregiver input, journey mapping and service recovery to identify friction and turn insight into action.
Understanding the Patient Journey
In 2020, Compass Healthcare’s patient experience and design team partnered with UofL Health’s Jewish Hospital and Mary & Elizabeth Hospital to map the experiences of patients, caregivers and care providers throughout the inpatient journey.
Strengthening Clinical Trust
Support services work best when nursing and clinical teams trust the people, processes and systems around them. Stronger coordination helps reduce friction, improve follow-through and create a more consistent experience for patients and caregivers.
